Frequently Asked Questions

Here are some questions we typically get asked

Most Insurances Accepted


  • I am so grateful for First Aid Urgent care. They are very close to my work and I no longer have to take a day off for minor prescriptions that I usually need to see a MD for.

    Wendy S.
  • Love this place, it’s super clean, friendly staff and most of all it’s a lot more convenient than driving across town and making appointments weeks ahead with my primary doctor.

    Brian D.
  • I love the fact that they just don’t treat you like a number and treat you with empathy and compassion. Best urgent care and human-friendly facility.

  • I love their involvement in the community, I see them always involved for the community in Sunland and Tujunga. All my friends love this string of urgent cares.



How does urgent care work?

Urgent care clinics treat patients with non-life threatening illnesses or injuries who need attention quickly. Appointments are not required and urgent care centers like First Aid UC are open 7 days-a-week with extended hours.

How does urgent care compare with the ER or primary care physicians?

Life-threatening conditions require a costly trip to the ER. For everything else, there’s urgent care. A 2009 Merritt Hawkins study showed the average wait time for an appointment with a primary care physician was over 20 days and the average ER visit lasts over 4 hours according to a 2010 report from Press Ganey. A visit to First Aid UC doesn’t require an appointment and typically lasts under an hour.

Visiting First Aid UC instead of the ER can save you not only time, but money. According to a recent study, the difference in cost between an urgent care visit and a trip to the ER for the same diagnosis can be up to $600. Utilizing urgent care for non-life-threatening conditions could save the U.S. healthcare system over $18 billion dollars annually.

Are all urgent care centers created equal?

No. Unlike some urgent care centers, First Aid UC maintains a licensed provider onsite at all times to ensure quality care for higher acuity patients and a visit to MD Now costs a fraction of a trip to a hospital-affiliated urgent care.

How common is telemedicine?

Telemedicine is an important and quickly growing component of healthcare delievery in the United States. There are currently about 200 telemedicine networks, with 3,500 service sites in the US. In 2011 alone the Veterans Health Administration delivered over 300,000 remote consultations using telemedicine. More than half of all U.S. hospitals now use some form of telemedicine.

What is the quality of care like ?

At First Aid Urgent Care, our patients are our top priority. Our beautiful, state-of-the-art facilities are staffed with a full team of knowledgeable and friendly professionals, and a licensed provider is always onsite, often times also with a nurse practitioner or physician assistant, to ensure faster service

Is telemedicine safe?

Yes. When used under the right conditions and for appropriate cases, telemedicine has been shown to be as safe and effective as in-person care. Of course, not every condition is conducive to treatment via video visits, so providers must use good judgement when leveraging this channel for healthcare delivery.

What insurance plans does First Aid UC Now accept?

While insurance is not required, MD Now accepts all major insurance plans, including Medicare, and most commercial insurance. In the unlikely event that First Aid UC is not contracted with your insurance carrier, we will care for you and provide you with all the necessary paperwork to seek reimbursement from your insurance.

Tujunga Urgent Care

First Aid Urgent Care Phone Dispatch

Call to find the nearest location